FAQ Entry #460

This is a respond to a previously asked question about the A' Design Award and Competition. The full list of frequently asked questions can be accessed here.

#460: The name on my certificate is wrong, it is my name not the company name, how do you fix this?

The certificate creation and preparation system is fully automated, our system prepares and prints the certificates based on the option you choose as well as company name you provided, there is no human interaction thus no human error on our side could be possible; the only human interaction is you; you input your name and choose the option. It is possible that you initially indicate either the wrong name or it is also possible you might have selected the wrong option, or you might have updated your selections or data, after the deadline of preparation of certificates, so of course if we already printed the certificates your changes would not take effect; we do not actively monitor these changes and we do not remake certificates when you make a change. All that being said, we also discover the a common issue is when participants choose a Professional Account type instead of Agency or Enterprise account types to reduce entry fees while the entry is indeed for a company, in these cases you would want to have a certificate for your company, but our system does not create it since you would indicate professional account type.

Keywords: certificate, certificate problem, certificate name, award certificate, design excellence certificate

The following questions could be related:

• #130: I am living outside Italy, how can I receive my award if I won?
• #203: My name appears wrong in the confirmation mail, will it also display incorrect in the certificates?
• #245: Can I have an additional trophy and additional certificate for my team-members or for my company?
• #336: My design excellence certificate displays the wrong name.
• #356: Will we get a certificate of participation or award?
• #465: I have not received my award, winner kit and everything else and it's been a long time since the Awards ceremony, how can I have them?
• #483: We are honoured to receive the awards from A'Design Award, however, we did not receive any certificates and packages, how do we get our stuff?
• #500: My Design Hero image displays incomplete or wrong name for my design agency or company.

If you did not find your answer, please feel free to check the faq pages for more questions and answers. You will also want to check our webpage for details; thanks to our transparency policy, we document and publish everything.