FAQ Entry #190

This is a respond to a previously asked question about the A' Design Award and Competition. The full list of frequently asked questions can be accessed here.

#190: I'm unable to order by winners kit as it already shows delivered. What should I do?

This usually happens if you stated previously that you will positively join the Gala-Night or Exhibition. In this case the system marks the items as delivered during Gala-Night or Exhibition. It could also happen if you have already ordered the kit. In any case please kindly support contact and we will reset this status.

Keywords: delivery of kits, kit delivery, winners kit delivery, unable to ship, shipment problem

The following questions could be related:

• #192: I would like to know if I can send my courier to pick-up both Physical Components of the Winner's Kit and the Exhibition Materials for Awarded Design. When can I send the courier?
• #459: I have noticed that the shipping address of the Winner's Kit is not correct, can you use the correct address as shown on our profile? Can you send to a different address?
• #475: We didn't go to the awards this year and we have not received any items from you, how can we have our winner kits?
• #499: I am a professional edition winner, do I need to pay for the delivery and shipment of my winner kit to my address using an express courier? Am I obliged to order the winner kit?

If you did not find your answer, please feel free to check the faq pages for more questions and answers. You will also want to check our webpage for details; thanks to our transparency policy, we document and publish everything.